Chevrolet Impala vs Ford Fusion
For 2005–2021 models, the Chevrolet Impala has 22.4 owner complaints per 10,000 sold, against 73.9 for the Ford Fusion. Below: what each one’s owners report most, when it shows up, and what it costs to fix.
Both rates cover the same model years (2005–2021), counting each complaint once and dividing by US sales, so the more popular vehicle isn’t penalized for being popular. Years too new to judge are left out. How this is calculated.
Chevrolet Impala
22.4 complaints per 10,000 sold
70% fewer than the Ford Fusion
- Complaints
- 5,619
- Sold
- 2,506,091
- Recall campaigns
- 18
- Open NHTSA investigations
- 0
Most complaints: 2008–2009, 2011 and 2014. Fewest: 2016, 2018–2019 and 2021. Every year →
Most-reported problems
-
Body control and other modules
Typically around 85,000 mi
-
Wiring harness, grounds and connectors
Typically around 92,600 mi
-
Airbags, seatbelts and restraints
Typically around 83,456 mi
-
Stalling and no-start
Typically around 87,000 mi
-
Harsh, delayed or erratic shifting
Typically around 80,264 mi
Ford Fusion
73.9 complaints per 10,000 sold
3.3× the Chevrolet Impala’s rate
- Complaints
- 23,714
- Sold
- 3,207,373
- Recall campaigns
- 48
- Open NHTSA investigations
- 1
Most complaints: 2008 and 2010–2012. Fewest: 2005 and 2019–2021. Every year →
Most-reported problems
-
Airbags, seatbelts and restraints
Typically around 75,000 mi
-
Stalling and no-start
Typically around 52,000 mi
-
Electric power steering motor and module
Typically around 91,500 mi · repair $750–$2,230
-
Power steering pump, rack and lines
Typically around 90,000 mi · repair $750–$2,230
-
Doors, windows, latches, seats and trim
Typically around 67,927 mi
Common questions
Which has fewer problems, the Chevrolet Impala or the Ford Fusion?
For 2005–2021 models, the Chevrolet Impala has 22.4 owner complaints per 10,000 sold and the Ford Fusion has 73.9, counting the same model years for both.
What is the most common problem on the Chevrolet Impala?
The most-reported problem on the Chevrolet Impala is body control and other modules, typically around 85,000 miles.
What is the most common problem on the Ford Fusion?
The most-reported problem on the Ford Fusion is airbags, seatbelts and restraints, typically around 75,000 miles.
Which Chevrolet Impala and Ford Fusion years have the most complaints?
Relative to each vehicle's typical year: Chevrolet Impala: 2008–2009, 2011 and 2014; Ford Fusion: 2008 and 2010–2012.
Source: NHTSA owner complaints, recalls and investigations; US sales from public industry figures; repair costs from book labor hours and parts pricing at national rates. Complaints are self-reported and not independently verified. Problem lists cover each vehicle’s full history. This is not a recommendation to buy or avoid either vehicle.