Jeep Cherokee vs Toyota Highlander
For 2013–2022 models, the Toyota Highlander has 13.3 owner complaints per 10,000 sold, against 66.8 for the Jeep Cherokee. Below: what each one’s owners report most, when it shows up, and what it costs to fix.
Both rates cover the same model years (2013–2022), counting each complaint once and dividing by US sales, so the more popular vehicle isn’t penalized for being popular. Years too new to judge are left out. How this is calculated.
Jeep Cherokee
66.8 complaints per 10,000 sold
5.0× the Toyota Highlander’s rate
- Complaints
- 9,972
- Sold
- 1,491,893
- Recall campaigns
- 39
- Open NHTSA investigations
- 2
Most complaints: 2014–2015, 2017 and 2019. Fewest: 2013 and 2020–2022. Every year →
Most-reported problems
-
Harsh, delayed or erratic shifting
Typically around 22,600 mi
-
Body control and other modules
Typically around 35,785 mi
-
Transmission control module and sensors
Typically around 42,000 mi
-
Transfer case
Typically around 91,000 mi · repair $2,280–$4,240
-
Stalling and no-start
Typically around 31,300 mi
Toyota Highlander
13.3 complaints per 10,000 sold
80% fewer than the Jeep Cherokee
- Complaints
- 2,699
- Sold
- 2,022,925
- Recall campaigns
- 25
- Open NHTSA investigations
- 0
Fewest: 2014, 2016 and 2022. Every year →
Most-reported problems
-
Doors, windows, latches, seats and trim
Typically around 56,000 mi
-
Harsh, delayed or erratic shifting
Typically around 16,000 mi
-
Body control and other modules
Typically around 46,000 mi
-
Airbags, seatbelts and restraints
Typically around 60,100 mi
-
Automatic transmission internals
Typically around 73,350 mi · repair $2,910–$5,410
Common questions
Which has fewer problems, the Jeep Cherokee or the Toyota Highlander?
For 2013–2022 models, the Toyota Highlander has 13.3 owner complaints per 10,000 sold and the Jeep Cherokee has 66.8, counting the same model years for both.
What is the most common problem on the Jeep Cherokee?
The most-reported problem on the Jeep Cherokee is harsh, delayed or erratic shifting, typically around 22,600 miles.
What is the most common problem on the Toyota Highlander?
The most-reported problem on the Toyota Highlander is doors, windows, latches, seats and trim, typically around 56,000 miles.
Which Jeep Cherokee and Toyota Highlander years have the most complaints?
Relative to each vehicle's typical year: Jeep Cherokee: 2014–2015, 2017 and 2019.
Source: NHTSA owner complaints, recalls and investigations; US sales from public industry figures; repair costs from book labor hours and parts pricing at national rates. Complaints are self-reported and not independently verified. Problem lists cover each vehicle’s full history. This is not a recommendation to buy or avoid either vehicle.